If you’re always rescuing people at the last minute, maybe the system needs fixing, not more heroics.

LEADERSHIP

WHAT THIS MEANS

Last-minute rescues feel heroic and quietly guarantee repetition, since nothing that caused the problem has changed and now there is somebody reliable to absorb it. A system that only works when a person saves it is not working. Being good at emergencies can stop you noticing you are in the same one every week.

Count how many times you have saved the same situation. If it is more than twice, spend an hour on the cause instead of the symptom. Fixing it once is less effort than rescuing it monthly.

A QUESTION TO SIT WITH

Which rescue of yours keeps repeating because nothing underneath got fixed?

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