Taking criticism without arguing back takes a nerve most people don’t have.

RESILIENCE

WHAT THIS MEANS

Watch what happens in a room when somebody gets corrected, and you will see explaining, context, and a quiet case for the defence. Almost nobody simply takes it. Because it is so rare, being the person who does makes you unusually easy to help, and coaches and managers spend their best effort on people who can hear things. The nerve is in sitting still while your pride wants to talk.

Try one practice or one shift where every correction gets thanks and a question. Notice how much more you get told by the end of it.

A QUESTION TO SIT WITH

When did you last hear criticism all the way through?

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